03 October 2019

Nottingham’s tram network has scooped a top award at a high-profile industry event after recording record customer numbers.

NET fought off stiff competition to be crowned ‘Most Improved System’ at the Global Light Rail Awards held in London last night (Wednesday, October 2) to celebrate excellence across the light rail sector.

Judges were impressed by how NET had boosted customer journeys by 5.7 per cent to more than 17.7 million, invested in a major tram refurbishment programme and introduced a range of initiatives to drive operational performance.

Paul Robinson, Director and General Manager of NET operator Keolis Nottingham, explained: “This year has been a fantastic one for the network, which has recorded record-breaking patronage figures, exceptional customer satisfaction ratings and significant investment.

“To be recognised by colleagues across the wider sector is particularly heartening and reflects the hard work of everyone at NET to do their best for customers.

“We’ll never become complacent though and this latest accolade will inspire us to further enhance a world-class tram service that the people of Nottingham can be proud of.”