09 November 2020

Following the latest government announcement we want to reassure customers that still need to travel with us during lockdown that we will be operating a full service during this time. This will be kept under review, should there be any updates to guidelines over the next 4 weeks.

However the decision has been made to close the NET travel centre from Thursday 5th November until Wednesday 2nd December.

We are dedicated in continuing to support our customers and therefore all our services currently provided through our travel centre will continue to be available to our customers via the following contact methods.

Call 0115 824 6060

Facebook /thetram.net

Twitter @NETtram

Email info@thetram.net

Online live chat www.thetram.net average response time 40 seconds

Customer service hours

Monday - Friday 06:00am-22:00pm

Weekends 09:00am-17:00pm

*Please note if you are a Tram2work customer and you are due to collect a pass, this will now posted to you.*

As always the safety of our customers is of extreme importance and we will continue to provide thorough cleaning of our trams and tram stop set out designated seating on board each tram and provide contactless payment options through our app NETGO!.

We ask that customers follow the Safer Travel Guidance when travelling with us.

You can play your part by

• Maintaining social distancing on trams and at tram stops

• Wearing a face covering at all times unless exempt

• Planning your journey in advance

• Not travelling during peak times if possible

• Purchasing tickets through our NETGO! app

For our most up to date travel information and guidance please visit our website and social media channels.

We would also like to take this opportunity to thank our customers for their continued support during these difficult times.