04 March 2021

Following the latest government announcements on schools opening from next week, we wanted to take the time to reassure our customers that your safety when travelling with us remains our number one priority.

From Monday 8th March, we will be returning to our normal frequency, with trams running from every 7 minutes. The easiest way of purchasing a ticket is via our app NETGO! where you will find a number of ticket options for both adults, students and under 19s.

Our trams and stops are thoroughly cleaned daily, social distancing measures are in place and it is still mandatory to wear a face covering (unless exempt).

If the approaching tram appears to be full, please wait for the next one. Our travel centre will remain closed until 12th April at the earliest.

However, we are dedicated to continuing to support customers and therefore all of our services will continue to be available via the following channels;

Call and WhatsApp: 0115 824 6060

Facebook: /thetram.net

Twitter: @NETtram

Email: info@thetram.net

Online live chat: www.thetram.net (average response time 40 seconds)

Customer service hours

Monday - Friday 06:00am-22:00pm Weekends 09:00am-17:00pm

Please note if you are a Tram2work customer and you are due to collect a pass, this will now posted to you.