Nottingham’s tram network has scooped three prestigious accolades during a high-profile event celebrating excellence across the worldwide light rail sector.
While Patrick Randle-Bass and Paul Heslop were named ‘Employees of the Year’ at the Global Light Rail Awards, NET was also highly commended in two other key categories, Best Customer Initiative and Technical Innovation.
Following the event in London, Paul Robinson, NET’s Director and General Manager, commented: “With such a strong showing at the awards, against strong competition from the rest of the UK and as far afield as Australia, Europe and the US, we’ve once again shown that NET is a world-class tramway that the people of Nottingham can be proud of.”
In the Best Customer Initiative category, judges recognised NET’s ‘Service Reliability and You’ campaign. The initiative included a video highlighting NET’s performance and the factors that impact on reliability, as well as a new ‘friendly-face’ approach to social media.
The installation of state-of-the-art tram simulator technology, in partnership with supplier Tram Pro, caught the eye of Technical Innovation judges. The simulator is the first of its kind in the UK utilising artificial intelligence to present drivers with scenarios they may face out on the network.
The highlight of the evening proved the naming of Patrick and Paul as Employees of the Year for going above the call of duty in sharing their expertise with new recruits and more experienced drivers.
Together they’re constantly developing training to meet the needs of the business, often sacrificing time with family and friends to make sure the highest driving standards are reached and maintained by all NET staff.
Mr Robinson said: “We’re really proud of them both as they play a vital role in ensuring the safe and efficient running of the network.
“As well as making sure our drivers have access to the very best training, they’re not afraid to put themselves on the front line.
“As with any busy and complex transport system, there are occasions when additional drivers are needed. Both Patrick and Paul, sometimes at very short notice, step in to fill any gaps in the roster due to illness or other unforeseen circumstances.”
On receiving the highly regarded accolade, the dynamic duo - who have both worked on the network for around 13 years - said they were thrilled to represent Nottingham at the awards.
“We knew we’d reached the shortlist, but to actually win on the night was a huge surprise,” Patrick said. “This success really reflects the commitment of all our drivers to being the best that they can be.”
Paul added: “I’d like to thank Keolis for their investment in the latest technology and training facilities that help us to achieve the driving standards we all pride ourselves on.”