17 March 2020

Visit our dedicated Coronavirus page

We understand that people are concerned about exposure to the Covid-19 coronavirus whilst using public transport and would like to assure them that the safety and wellbeing of customers and employees remains our highest priority.

During this rapidly evolving situation we are following the latest general advice issued by Public Health England on reducing the spread of the virus.

Direct measures we’ve taken include stepping up our already thorough daily cleaning regime, both on board trams and at the depot, and a review of cleaning products to ensure the most appropriate disinfectants are being used.

Additional resources have also been allocated at the depot to enable specialist ‘deep cleans’ for trams as and when required. One of the ways you can help us to delay the spread of the virus is to purchase an e-ticket via our website or app instead of visiting our travel centre in the city centre and therefore reducing contact between people.

We are, of course, sharing all the latest health guidance with our employees, making sure they understand the advice to self-isolate if they show symptoms, providing hand sanitisers at key locations and cancelling all non-essential visits to the depot.

Our senior management team convenes daily to consider the latest advice and to liaise with the relevant health authorities and other partners as we strive to maintain a vital transport service.

NET is operating a full service and will continue to do so unless advised otherwise by the Government.

Should Government health advisers recommend further action the network will comply with these instructions and we will inform customers of any changes through the NET website.

What you can do to help

We would urge all NET customers, and the public in general, to follow this advice from medical professionals:

  • Travelling at off-peak times (if possible) is a way to mitigate the risk of picking up an infection.
  • Although it may not always be possible, particularly at peak times, try to sit in a quiet area, keep your distance from others, be aware of the surfaces and handrails you touch and wash your hands as soon as you can after getting off.
  • Make sure that you wash your hands or use hand sanitiser regularly, and do not touch your face or bite your nails, especially when travelling. 
  • Cover your mouth and nose with a tissue when you cough or sneeze and dispose of it safely as soon as you can. If you do not have a tissue available, use the crook of your arm, not your hands or nothing at all!
  • If you do feel unwell with cold or flu-like symptoms, don’t put others at risk; self-isolate for at least seven days and seek medical advice if symptoms persist or get worse.

While we manage this unprecedented situation, we would like to thank customers for their cooperation and understanding.

Visit our dedicated Coronavirus page