Covid-19 advice for tram customers

Last updated: Thursday 4 March 

In response to the most recent government lockdown changes, we are adjusting our timetable to provide a reliable and robust service that reflects current levels of demand.

From Monday March 8th, we'll be operating to a full timetable.

Face Coverings

It is mandatory to wear a face covering on public transport. This could be a mask, a scarf or a bandana– the important thing is the covering fits well and covers your mouth and nose.

Evidence suggests that wearing one does not protect you, but it may protect others if you are infected but have not yet developed symptoms.
It is important to wash your hands before putting on and after taking off your mask. Details of how to wear a face mask properly, and how to make your own, can be found here.
Please ensure you put on your mask before boarding the tram.

We are encouraging all customers to wear a face covering for the safety of everyone. However, there are some exemptions:

  • Children under the age of 11
  • Emergency services acting in the course of their duty
  • If you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering
  • If putting on, wearing or removing a face covering would cause you severe distress
  • If you are travelling with, or providing assistance to, someone who relies on lip reading to communicate
  • If you are travelling to avoid injury or escape the risk of harm, and you do not have a face covering with you

A full list is available on the Government’s website.
The reason why someone isn’t wearing a face covering may not be obvious, so please be considerate to others. We have joined other operators by producing a Journey Assistance Card you download here and print at home, if you would feel more comfortable travelling with this.
Please note, a face covering is not the same as the surgical masks or respirators used by healthcare and other workers as part of personal protective equipment. These should continue to be reserved for those who need them to protect against risks in their workplace, such as health and care workers, and those in some industrial settings.
Although we will continue to advise and encourage all customers to wear face coverings, please be aware only the police have the power to fine people who do not comply. Legally we cannot do anything other than remind people of the rules.
We would like to thank the majority of customers who have been following the government’s guidance.

What you can do to help:

We would urge all NET customers, and the public in general, to follow this advice from medical professionals:

  • Travelling at off-peak times (if possible) is a way to mitigate the risk of picking up an infection
  • Although it may not always be possible, particularly at peak times, try to sit in a quiet area, keep your distance from others, be aware of the surfaces and handrails you touch and wash your hands as soon as you can after getting off
  • Make sure that you wash your hands or use hand sanitiser regularly, and do not touch your face or bite your nails, especially when travelling
  • Cover your mouth and nose with a tissue when you cough or sneeze and dispose of it safely as soon as you can. If you do not have a tissue available, use the crook of your arm, not your hands or nothing at all!
  • If you do feel unwell with cold or flu-like symptoms, don’t put others at risk; self-isolate for at least seven days and seek medical advice if symptoms persist or get worse

Social distancing

Since 4 July the 1m plus rule has been in effect. This means people should leave a space of at least 1m between them, as long as other measures are in place, for example wearing a face covering.


What we’re doing:

Direct measures we’ve taken include stepping up our already thorough daily cleaning regime, both on board trams and at the depot, and a review of cleaning products to ensure the most appropriate disinfectants are being used.

We’ve also instructed all our drivers to open the tram doors and to stop at every stop, reducing the need for customers to touch surfaces.

Additional resources have also been allocated at the depot to enable specialist ‘deep cleans’ for trams as and when required. One of the ways you can help us to delay the spread.