We love hearing from our customers. If you would like to tell us about your experience travelling around the city, or if you have any suggestions, comments or queries regarding the service, please get in touch!

NET trams are committed to monitoring and continuously improving important aspects of our Customer Service.

We always welcome your feedback, comments and suggestions. So to tell us about what we do well or what we can do better, then please get in touch by emailing info@thetram.net or calling 0115 824 6060. If you need to lodge an appeal with us, please email appeals@thetram.net. Please note that customer service cases and complaints will not be dealt with via our social media pages.

Your feedback is welcomed and very important to us.

Although we aim to respond within 5 working days, we will always do our very best to provide you with a full response within 21 days.

In the meantime, if you have any urgent questions or concerns, please call us on 0115 824 6060 (lines are open 06:00 - 22:00 Monday to Friday, and 09:00 - 17:00 on Saturdays and Sundays) and we'll be very happy to help.

If you have a little more time to spare, why not come and visit our travel centre? 

Visit our Travel Centre in the heart of Nottingham city centre at 4 King Street, just off the Old Market Square.

You can buy tram tickets and travel cards, whilst we also have a series of route maps and information guides available for customers. Our staff are always ready to offer any help and advice you need for traveling in and around Nottingham with us.

So, if you'd like to pay us a visit, we're open at these times:

Monday to Friday*: 8am – 5:30pm (last transaction will be at 5:15pm, closed 12 - 1pm for lunch)

Saturday: 9am - 5:00pm (last transaction will be at 4:45pm with travel advice until 5:00pm)

Sunday and Bank Holidays: Closed



If you have any further queries, or would like any more information on our services, please fill in the form below:

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