We believe everyone should be able to travel on the tram around Nottingham and we will continue to work hard to make our system accessible for as many individuals as we can.
All our trams are 100% low floor
This means there are no steps to negotiate. Four sets of wide double doors with white strips for enhanced visibility feature on each tram, with warning sounds for when doors are opening and closing. There is only a small gap between our tram doors and the tram stop platforms which makes boarding easier.
High contrast floor colourings
The floor colourings in front of the doors contrast with the rest of the carriage floor making the area more visible. Extra space near the doors allows easy access on and off the tram for wheelchairs and buggies.
Electronic signs and audible announcements
Electronic signs and audible announcements tell you the destination of the tram and the next stop.
If you are using a priority seat and you're asked to give up your seat by another customer who is less able to stand, your assistance would really help everyone on board.
Our staff receive special training on disability awareness and our drivers are also trained to allow people with visible disability more time to get on and off the tram.
Dedicated wheelchair spaces
There are two dedicated spaces on every tram which have a help button and a stop request button at an appropriate height. For your own safety please ensure that the wheelchair is positioned correctly in the specified bay with the back towards the backrest.
There are 6 easily identifiable priority seats on each tram. If you are using a priority seat and you're asked to give up your seat by another customer who is less able to stand, your assistance would really help everyone on board.
We welcome guide dogs and assist dogs on the tram. Our drivers monitor the CCTV cameras to be sure that all customers who want to get on and off the tram have done so and the doors are clear before closing the doors and setting off.
The carriage of mobility scooters is currently being reviewed as part of an industry wide initiative to deliver a consistent set of regulations. At the present time all categories of mobility scooters are permitted to travel as long as they can safety board and exit the tram and then park in the wheelchair space. The scooter should be positioned with the back against the backrest as shown in the diagram above.
The layout of tram stop platforms
All our tram stop platforms are laid out in the same way. The platform edge is white and has tactile paving to identify the kerb. Special paving showing the wheelchair sign indicates the appropriate place for wheelchair users to wait so that they are near the wheelchair spaces when they get on the tram.
The tram stops are all well-lit, have electronic displays providing real-time information showing when the next tram is due to arrive, emergency help points so that customers can talk to a member of staff and shelters which include a passenger information display. For additional safety and security all tram stops are monitored by CCTV 24 hours a day.
Visually impaired customers that require assistance with using either the stop equipment or the tram should contact our customer service team by telephoning 0115 942 7777. A member of the tram team can be arranged to meet you and explain how to use the stop facilities and the tram. 24 hours’ notice will be required; however we cannot guarantee that this facility will be available on all days due to operational circumstances.
Information in accessible formats
To request a copy of the our timetable information in accessible formats please email our customer service team at email@example.com or 0115 942 7777.
Blue badge parking
The tram has over 5,000 car parking spaces available at 7 Park & Ride sites across our network. Our Park & Ride sites are open daily from the first tram to the last (approx. 5.30am until 1am). All sites are cleaned daily and patrolled by our staff as well as being monitored by CCTV 24 hours a day. They are all equipped with customer help points, in addition to those on the platform, offering direct communication to our customer service and depot teams.
Key features at our Park & Ride sites
- Designated blue badge parking with easy access to the tram stop
- City Council cycle hubs and general bike facilities
- Parent & child parking spaces
- Park Mark Award for safety and security
We have designated parking for disabled customers at every Park & Ride site.
- Hucknall (NG15 7TD) - 14 spaces
- Phoenix Park (NG8 6AS) - 19 spaces
- Moor Bridge (NG6 8AE) - 6 spaces
- Wilkinson Street (NG7 7NU) - 41 spaces
- The Forest (NG7 6AQ) - 24 spaces
- Toton Lane (NG9 7JA) - 49 spaces
- Clifton South (NG11 8BF) - 48 spaces
To download our full Conditions of Carriage please click here.