We love hearing from our customers. If you would like to tell us about your experience travelling around the city, or if you have any suggestions, comments or queries regarding the service, please get in touch!

NET trams are committed to monitoring and continuously improving important aspects of our Customer Service.

We always welcome your feedback, comments and suggestions. So to tell us about what we do well or what we can do better, then please get in touch by emailing info@thetram.net or calling 0115 942 7777. If you need to lodge an appeal with us, please email appeals@thetram.net

Your feedback is welcomed and very important to us.

Although we aim to respond within 5 working days, we will always do our very best to provide you with a full response within 21 days.

In the meantime, if you have any urgent questions or concerns, please call us on 01159 427777 (lines are open 0700 - 2200 Monday to Friday, 0900 - 1700 on Saturdays, and 1030 - 1630 on Sundays) and we'll be very happy to help.

If you have a little more time to spare, why not come and visit our travel centre? 

Visit our Travel Centre in the heart of Nottingham city centre at 4 King Street, just off the Old Market Square.

You can buy tram tickets and travel cards, whilst we also have a series of route maps and information guides available for customers. Our staff are always ready to offer any help and advice you need for traveling in and around Nottingham with us.

So, if you'd like to pay us a visit, we're open at these times:

Monday to Friday: 8am - 5:30pm (Wednesday 7pm)

Saturday: 9am - 5:00pm

Sunday: Closed

 


 

If you have any further queries, or would like any more information on our services, please fill in the form below: