Tram Passengers Now Even More Satisfied

A survey carried out in the autumn of last year has found that passengers continue to be extremely satisfied with tram travel in Nottingham. There has also been an increase in the number of people who support plans to introduce new tram routes.

For the fifth year running a comprehensive survey was carried out among NET tram passengers to gauge customer satisfaction, awareness and usage of the tram system in Nottingham.

Around 1400 people responded to the independent survey commissioned by Nottingham Tram Consortium, through on-tram questionnaires between 7am to 7pm over a period of a week, and telephone surveys with the general public along the tram route.

The results reveal an overall satisfaction with the tram service of 92%.  Satisfaction levels with the experience on-board the trams and at the tramstops both increased compared to previous years as did satisfaction with the NET website.

The research shows that tram passengers use the service extensively for commuting to work, school college and university, and also for leisure purposes.

The levels of transport interchange with the tram are extremely high compared to other UK cities outside London with 53% of passengers also using the train, bus or car to complete their journeys. This reflects the fact that the system is well integrated with other transport modes in terms of ticketing, service scheduling and interchange points and there was much support for the new bus link to Kimberley from Phoenix Park Tramstop.

Accessibility scored highly too especially for people with buggies and wheelchairs. Users were also happy with the range of ticket options available for every travel pattern.

89% of respondents were in favour of developing the tram network to other areas of Nottingham.

The reasons given in support of an extension of additional tram lines were:

1. ease of use and convenience
2. congestion and the reduction of cars on the roads
3. other environmental and wider benefits to be enjoyed in the city.

Respondents definitely view the Tram as a socially responsible and efficient solution to these issues.

Councillor Jane Urquhart, Portfolio Holder for Transport and Area Working at Nottingham City Council, said: “Five years since its launch and passengers are still full of praise for the tram. NET Line One has been a huge success and we know this because the passengers keep telling us. It’s evident that there is a huge appetite for us to extend the tram network. Our proposals for NET Phase Two will build on this success.”

Summary Results (PDF 146KB)

Detailed Survey Results (PDF 1.24MB)