Tram passengers more satisfied than ever

Passengers using Nottingham’s tram system are overwhelmingly satisfied with it and want it to be expanded, according to a new survey.

For the fourth year running a comprehensive survey was carried out among NET tram passengers over the winter period, to gauge customer satisfaction, awareness and usage of the tram system in Nottingham. Overall satisfaction stands at 93% for 2007.

Overall the 2007 survey results show an improvement across the board in customer ratings and satisfaction, including:

• Overall journey/on board rating + 16%, 2007 = 75% satisfaction
  
  
• Tram stop and website rating  +17%, 2007 = 75% satisfaction 

• 81% in favour of additional tram routes

Around 2500 people responded to the independent survey commissioned by Nottingham Tram Consortium, through on-tram questionnaires throughout a week between 7am to 7pm, and telephone surveys among the general public along the tram route.

Respondents were also asked about plans for additional tram routes, with 60% awareness of where the next two tram routes are being planned and 81% saying there should be further tram routes.

The reasons given in support of an extension of additional tram lines were ease of use and convenience, congestion and the reduction of cars on the roads and other environmental and wider benefits to be enjoyed in the city.

The 2007 overall NET satisfaction level score was 93% with 98% of respondents stating they would recommend NET to friends and family.

Councillor Jane Urquhart, Portfolio Holder for Transport and Area Working at Nottingham City Council, said: “We are delighted with these research results, which indicate substantial improvements, with passengers reporting high levels of satisfaction across all areas.This is reflected in the increased passenger numbers, which have seen a 2.3% growth in 2007.”

She continued: “The obvious and continued success of Line One confirms that the plans to expand the network to provide tram services to other areas in Greater Nottingham are valid and that there is widespread support for these developments.”

For detailed survey results click here PDF(200kb)